Privacy Policy

Maison Maraz places essential importance on the protection of your personal data and respect for your privacy.

In a world where every detail matters, we consider confidentiality as a natural extension of our commitment to excellence.

This Privacy Policy describes how we collect, use, protect and, where applicable, share your personal data when you interact with our Maison, whether through our website, our boutiques, our social networks or our customer service.

By using our services, you accept the practices described in this policy.

Maison Maraz acts as the data controller and is committed to complying with applicable regulations, including the GDPR and current Senegalese legislation.

In order to offer you a personalized and seamless experience, we may collect different categories of data:

• Identification data: name, surname, contact details, account information
• Order data: purchase history, preferences, product interactions
• Payment data: processed exclusively via secure providers, without storage on our servers
• Delivery data: addresses, specific instructions
• Browsing data: site behavior, preferences, cookies
• Communication data: exchanges with our customer service, reviews and feedback
• Social media data: when you interact with our platforms
• Location data (with your consent)

Each piece of data collected serves a specific purpose, in compliance with the principle of minimization.

Your data is used within the framework of a relationship of trust, to:

• Process your orders and ensure their delivery
• Support you through our customer service
• Improve your experience on our site and personalize our recommendations
• Inform you of our news, collections and events (with your consent)
• Ensure transaction security and prevent fraud
• Comply with our legal and regulatory obligations

Each processing operation is based on an appropriate legal basis: contractual performance, consent, legitimate interest or legal obligation.

Our site uses cookies to offer you an optimal and personalized browsing experience.

These technologies allow us to:

• Ensure the proper functioning of the site
• Analyze performance
• Adapt your experience
• Offer you relevant content

You can adjust your preferences at any time via our cookie management tool.

Maison Maraz does not sell or rent your personal data.

They may only be shared with trusted partners, strictly within the framework of our activities:

• Payment providers
• Carriers
• Technical and analytical services
• Communication tools

These partners are subject to strict confidentiality and security obligations.

In certain cases, your data may be transmitted to meet legal obligations or protect the rights of the Maison.

In accordance with applicable regulations, you have rights over your data:

• Right of access
• Right of rectification
• Right to erasure
• Right to restriction of processing
• Right to object
• Right to portability
• Right to withdraw your consent at any time

You can exercise these rights by contacting us at:

privacy@marazorigins.com

The Maison is committed to processing your request with diligence and transparency.

Your data is retained only for the time necessary for the purposes for which it was collected, in compliance with legal obligations.

At the end of these periods, they are deleted or anonymized securely.

The protection of your data is based on rigorous technical and organizational standards:

• Advanced encryption protocols
• Secure infrastructure
• Restricted access to data
• Continuous system monitoring

Despite our rigour, no system being infallible, we are committed to informing you as soon as possible in the event of a significant incident.

Our services are intended exclusively for adult customers.

We do not voluntarily collect data concerning minors without parental authorization.

This Privacy Policy may evolve to reflect changes in our services or the legal framework.

Any significant modification will be clearly communicated.

For any questions regarding this policy or your personal data:

contact@marazorigins.com

Dakar, Senegal

Maison Maraz is committed to responding to you with care as soon as possible.

If needed, you may also contact the competent authority:

• Senegal: Commission for the Protection of Personal Data (CDP)
• France / Europe: CNIL and competent European authorities

Beyond legal obligations, Maison Maraz considers confidentiality as a mark of respect.

Because trust is at the heart of every lasting relationship, we ensure that your data is protected with the same rigour that we devote to each of our creations.